What to Do When Your Package is Lost

A missing package can be frustrating, but there are steps you can take to locate it or recover your money. This guide covers what to do for each major carrier.

Step 1: Verify the Tracking Status

Before assuming your package is lost, check the tracking information carefully:

• Look for the exact delivery location (front door, back porch, mailbox)
• Check if a photo was taken at delivery
• Verify the delivery date hasn't passed yet
• Look for "delivery attempted" or "held at facility" notices

Step 2: Check Common Hiding Spots

Delivery drivers often leave packages in hidden locations for safety:

• Behind bushes or planters
• In the garage (if door was open)
• With a neighbor
• At a back door or side entrance
• Inside a storm door
• At apartment office or mailroom

Step 3: Contact the Carrier

USPS Lost Package

1. Wait 7 days from shipping date (or 1 day past expected delivery)
2. File a Missing Mail search request at usps.com/help/missing-mail.htm
3. For insured packages, file a claim for reimbursement
4. Claims must be filed within 60 days of shipping date

UPS Lost Package

1. Contact UPS customer service or the shipper
2. UPS will investigate and attempt to locate the package
3. Claims can be filed online at ups.com
4. Shippers typically need to initiate claims

FedEx Lost Package

1. Request a trace through FedEx customer service
2. FedEx will investigate the delivery
3. File a claim online at fedex.com/claims
4. Keep all packaging materials if package arrived damaged

Amazon Lost Package

1. Wait until the expected delivery date passes
2. Use the "Where's my stuff?" option in your order
3. Contact Amazon customer service for a refund or replacement
4. Amazon typically processes refunds within 3-5 days

Step 4: Contact the Seller

If the carrier can't help, reach out to the seller or retailer. Most have policies for lost packages and can:

• Issue a full refund
• Send a replacement item
• File a claim with the carrier on your behalf

Preventing Future Lost Packages

• Require signature: Request signature confirmation for valuable items
• Use secure locations: Ship to your workplace or Amazon Locker
• Install cameras: Doorbell cameras can deter theft and provide evidence
• Track actively: Monitor packages and be home for delivery when possible